Privacy Policy

Effective Date: Sep 01, 2024

Last Updated: Dec 30,2024

Friends Enterprises ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of our customers, partners, drivers, and app users. This Privacy Policy describes how we collect, use, and protect your information across our services, including our website, logistics operations, and the driver’s app ("Services").

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1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Customer Information

• Contact Details: Name, email address, phone number, billing and shipping addresses.
• Load Information: Details about loads, delivery addresses, and scheduling information.

b. Driver Information (via Driver’s App)

• Personal Information: Name, email address, phone number, driver’s license, and other uploaded documents.
• Vehicle Information: License plate, VIN, insurance documents, and related data.
• Location Data: Real-time location information to track deliveries and optimize logistics.
• Usage Data: App usage patterns and system logs for diagnostics and improvement.

c. General Data

• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: For analytics and service functionality.

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2. How We Use Your Information

We use the collected information for the following purposes:

a. For Customers

• To process and manage logistics services, including shipping and delivery.
• To communicate updates about shipments and provide customer support.

b. For Drivers

• To verify identity and compliance with operational requirements.
• To track load locations and provide real-time updates to customers.
• To ensure safety and optimize routes using location data.
• To manage payments and operational details.

c. General Uses

• To improve our website, app, and overall service experience.
• To comply with legal obligations and ensure security.

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3. Sharing of Information

We do not sell your personal information. However, we may share information in the following circumstances:

• With Customers: Driver names and load status updates for transparency and delivery tracking.
• With Service Providers: Third-party vendors who assist in operations, such as payment processors and cloud services.
• For Legal Compliance: When required by law or to protect our rights.

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4. Location Data

We collect and use real-time location data from drivers to ensure timely deliveries and provide accurate updates to customers. Location tracking occurs only during active delivery tasks and is disabled otherwise. Drivers can manage location settings through the app, though disabling location tracking may impact service functionality.

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5. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption, firewalls, and secure access protocols. While we strive to safeguard your data, no system is entirely foolproof.

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6. Your Rights

a. For Customers

• Access, update, or delete your personal information by contacting us.

b. For Drivers

• Manage document uploads, personal details, and app preferences within the app.
• Request data deletion upon cessation of employment, subject to legal requirements.

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7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

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8. Children’s Privacy

Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

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9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be communicated via email or through our Services.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Friends Enterprises
1445 Rue Tees, Saint-Laurent, QC H4R 1X4
info@friendsent.ca
+1 (514) 312-8330